Support

Unable to print or scan? Fret not!
Here at Newscan, we offer remote support to help troubleshoot your issues in a more efficient way.
Simply click on the picture below to download Teamviewer/Anydesk to your PC and run the download,
then give us a call at 607 556 2889 and look for our IT support team!

Teamviewer Quick Support Windows OS Download Link
Anydesk MacOS Download Link


IT Services

✓ Unlimited E-mail, remote rectification and telephone-based support.
✓ Server support (Microsoft Windows Server) excluding Microsoft SQL/any other non-Windows Network Operating System
✓ Desktop / Laptop support, excluding all new equipment machine setup, installation and configuration
✓ Infrastructure support including firewall, router, switches and Wireless LAN / Access Point
✓ Application support including Office 365 and Anti-Virus Software ONLY & other third party softwares*
✓ Coordination with external vendor(s) for problems / issues escalation till resolution
✓ Excludes all audit services from third party’s vendors on Software & Hardware
✓ Onsite Solution Engineer deployment, if IT issue is not able to be rectified remotely**

* Third party software or applications including but not limited to. Microsoft SQL and other Databases is not supported.
** Token(s) will be deducted according to number of hour spent onsite.